Refund policy

At NutriVerse, your satisfaction is our priority. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery via WhatsApp or email with your order number and photos of the issue.

Eligible for return/refund: Damaged or defective products, wrong items delivered.

Not eligible: Opened or used products (for hygiene reasons), items returned after 7 days, Cash on Delivery orders refused at delivery without valid reason.

Approved refunds will be processed within 5–7 business days via bank transfer. For COD orders, store credit may be offered. NutriVerse reserves the right to assess each case individually.