Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Orders are processed within 1–2 business days and delivered within 3–7 business days across Pakistan, depending on your location.

Is Cash on Delivery (COD) available?

Yes! COD is available nationwide across Pakistan. Our team may call to confirm your order before dispatch.

Is there free shipping?

Yes — free shipping on all orders above PKR 2,000.

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking number via SMS or WhatsApp. You can also visit our Track Order page.

Products

Are NutriVerse products safe?

All NutriVerse products are formulated with natural, carefully selected ingredients and are dermatologically tested where applicable. However, we recommend consulting your healthcare provider before starting any new supplement, especially if you are pregnant, breastfeeding, or on medication.

Are your products free from harmful chemicals?

Yes. Our products are free from parabens, sulphates, and harmful additives. We believe in clean, transparent formulations.

Can I use multiple NutriVerse products together?

Generally yes, but for personalised guidance we recommend booking a Nutrition Consultation.

Returns & Refunds

What is your return policy?

We accept returns for damaged, defective, or incorrect items within 7 days of delivery. Please contact us with your order number and photos. See our full Return & Refund Policy.

Can I return an opened product?

For hygiene and safety reasons, we cannot accept returns on opened or used products unless they are defective.

Consultations

What is a Nutrition Consultation?

Our personalised nutrition consultation connects you with a qualified nutritionist who will assess your health goals and recommend the right products and lifestyle changes for you.

How do I book a consultation?

Visit our Nutrition Consultation page to get started.

Contact Us

How can I reach NutriVerse?

You can contact us via WhatsApp at 03700717505 or through our Contact page. We typically respond within a few hours during business hours.